VA’s National Cemetery Administration leads all public and private organizations in 2022 customer satisfaction ratings

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Department of
Veterans Affairs


VA News Releases

02/21/2023 08:46 AM EST

VA’s National Cemetery Administration (NCA) – which provides Veterans and their families with burial benefits and memorial services – led all organizations, public or private, in the prestigious American Customer Satisfaction Index (ACSI) for 2022. NCA received a score of 97, the highest score ever achieved by any organization rated by the ACSI. This is the seventh consecutive time NCA has ranked first overall in customer satisfaction.